Welcome to our new shop. We are delighted to have you here.

Frequently Asked Questions

Products
What happens when products wear out?

Light stains and natural wear and tear are the risks GAIA takes to make you happy. All cases of natural wear and tear are assessed on a case-by-case basis. Please contact GAIA immediately at info@gaia-children.com for further information.

When and how can I cancel my subscription?

Please log into your customer account. Under "My Orders" you can check until when and how your subscription can be cancelled.

Can I also purchase a product that I like from the rental?

Yes, it is possible - please contact GAIA at info@gaia-children.com

The product I want is not in your collection. Is there a way to rent it anyway?

Yes, as we are a new company, you can send us an email at info@gaia-children.com and let us know which product you would like. We focus on high-quality products.

Shipping
What are the delivery charges?

Economy

– Up to 2kg: 7.00 CHF
– 2-10kg: 10.00 CHF
– 10-30kg: 19.00 CHF
– 30kg +: 29.00 CHF
– Free delivery from 100 CHF

What packaging do you use?

Sustainability is our top priority. That's why we use original boxes for as long as possible, maximizing their lifespan. Additionally, we give any other cardboard boxes a second life, contributing to conserving resources and preserving our environment. Together, we can make a difference – every step towards sustainability counts.

Do you only ship within Switzerland?

Currently, shipping is only possible within Switzerland and Liechtenstein.

How are the items delivered?

Items are delivered by mail or can be picked up. We want you to feel like you're renting something special. Each order is individually and beautifully packaged, so you feel like you're buying something new.

Pickup / Return
How can I cancel my subscription?

In your account, you can view and cancel your subscriptions. After logging in, click on "My Account" > "My Orders" and cancel your subscription(s).

What is the return address?

Appisberg

Logistics GAIA Children

Im Russer 108

8708 Männedorf

Does the product need to be cleaned?

For hygienic reasons, the product should be cleaned before it is sent back.

How does the rental period work?

The rental period begins on the date of the order. The rental agreement can be terminated at any time with one month's notice. For the termination to be effective, all rental items must be returned no later than 5 days after the termination date and received by GAIA. The minimum rental period is therefore one month. The minimum rental period also applies if the product is returned early, only wants to be tested or is possibly not suitable.

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GAIA Children is a visionary startup that focuses on the circular economy as its core concern. Our foundation stems from the clear need to make the baby and children's sector more sustainable. We aim not only for sustainability but also for flexibility, cost-saving opportunities, and efficiency to provide parents with a holistic solution. Moreover, we see ourselves as a vibrant community that promotes exchange among parents and works together towards a better future for our children.
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